Returns and Refund Policy - Shane Herring Photography
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Returns and Refund Policy

I am committed to quality products and making sure you are 100% satisfied with your purchase and the service I provide.

I welcome feedback, both positive and negative as this will help me give a better service and product. If I am are not aware of a problem, I can’t fix it.

Legal rights

Please note that none of these terms affect your legal rights under the Australian consumer law. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Refund

If, within 30 days of receiving the print, you decide you are not happy with your print, the purchase price is covered by my 100% money back guarantee.

Shipping costs are not refundable under this guarantee.

To be eligible for a refund under this guarantee, your item must be returned in the same condition that you received it.

Wherever possible, refunds are given using the original payment method.

Please contact me via email or phone using the details below to start things moving.

Defective or incorrect items

If the wrong item is sent to you, or your order is incomplete, I will send the correct item to you free of charge.

Please contact me within 2 business days of receipt to arrange a replacement.

Damaged items

If the print is damaged in transit, please contact me within 2 business days of receipt to arrange a replacement.

Damaged goods will be replaced with another item of the same description.

Please keep the original packaging and any supporting paperwork such as delivery receipt.

Making a return

Please make sure you contact me before returning any prints. This is to make sure I can give you the best outcome.
I cannot be held responsible for any items that are damaged or lost during a return.
When returning items at your cost, you should consider using a trackable shipping service or purchasing shipping insurance.

Please send returns to the following address:

Shane Herring Photograph

PO Box 2557

Toowoomba, Qld 4350

Australia

Don’t hesitate to contact me straight away with any concerns you have, and describe exactly what the problem is.