Tuition frequently asked questions - Shane Herring Photography
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Tuition frequently asked questions

I don’t know a lot about my camera, is your course suitable for a beginner?

The course was created with you in mind. The only prerequisite for this course is that you have a suitable camera and have read your camera manual.

How do I know if my camera is suitable.

My session is designed for people who have a Digital SLR (DSLR) and ‘mirrorless cameras’ such as ‘micro four thirds’. A guide is that if the lens on the camera can be removed, your camera is suitable. You must be able to set your camera on manual mode so you can adjust the Aperture, ISO, and Shutter speed.

If you’re not sure, contact me.

My session is not suitable for compact digital cameras.

On what days do you run the sessions?

Generally Saturday, Sunday or Public Holidays are available. I don’t run sessions on Good Friday or Christmas Day.

How do I book you for a session?

Contact me, we’ll arrange a date and you can pay over the phone using your debit or credit card.

I can arrange payment through PayPal. You DO NOT have to be have a PayPal account to make payment.

Once your payment is complete, you will be emailed a receipt for this transaction and I will also be in touch via email or phone to confirm the booking.

How do I pay for my session?

You can choose from three payment options.

  • You can pay via PayPal. You DO NOT have to be have a PayPal account to make payment.
  • You can make a direct deposit.
  • You can make an EFTPOS payment over the phone.

We’ll discuss payment options when you book a date.

Once your payment is confirmed, I will email a receipt and confirm your booking.

Why do you limit the number of people to 1 or 1 + a friend?

Some group courses are cheaper but have larger attendance numbers but rely on a minimum number of people booking. My sessions are very focused on what you want to know and I can spend all my time with you. No minimum number, it’s just you and me. And one of your friends if you want.

Can I purchase a gift voucher for someone special?

Yes, I offer gift vouchers.

How can I pay for a course or gift voucher?

You have a choice of three payment options.

  • Credit card payment via Paypal.
  • Direct deposit to my bank account.
  • EFTPOS payment over the phone or in person.

 

I have been given a gift voucher, how do I book a course?

Call or email me with your voucher details and we organise a date and get you booked in – easy.

What should I bring with me to the course?

Your camera with a fully charged battery, lenses, memory card plus your camera manual is also sometimes handy for quick reference (not essential).

I suggest you bring a hat, sunscreen, water bottle (with water) and some light snacks.

Do you offer Lightroom sessions?

My private one-on-one Lightroom tuition is in development. Register your interest to be one of the first to take advantage of this session.

What if I have to cancel my course booking?

If you have to cancel then I will be happy to reschedule to another date providing I am given at least 7 days notice.

Sorry but I am unable to offer refunds (or re-bookings) on cancellations made within 7 days of the course date or for no-shows.

What if it rains on the day?

Despite living in the ‘sunshine state’ it does sometimes rain. If a session has to be cancelled due to bad weather, then we can reschedule.

Sorry but we are unable to offer refunds on sessions rescheduled due to bad weather.

Are there any terms and conditions for making a booking?

Yes. I have a page that lists the terms and conditions.

What do I do if I have a question not answered here?

If you have any questions or concerns please phone or email me using the details at the bottom of this page.